Highly organized and tech-savvy with strong skills in
Experience: 5 - 10 years
Experience: 1 - 2 years
Email Support Specialist – Intel Provided email-based technical support for Intel customers worldwide, handling Level 3 concerns through ticketing systems. Resolved complex issues related to Intel products and general computer hardware and software, ensuring accurate troubleshooting, clear communication, and timely resolution.
Experience: 2 - 5 years
Technical Support Specialist – Comcast Delivered Level 3 technical support for Comcast services, resolving complex customer issues through advanced troubleshooting and service configuration. Provided clear explanations and realistic timelines, guided customers in using devices and products, and utilized Comcast technical tools to send signals and apply configurations to restore and optimize service.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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