Customer Service Representative, Appointment setter,

Responsible for assisting customers in understanding the details of their health insurance coverage. This includes: • Explaining benefits and coverage under various health insurance plans • Providing guidance on claim procedures and status inquiries • Assisting with information related to drug prescription coverage and eligibility

Responded to customer inquiries and requests via email, ensuring accurate information and timely resolution. Managed high volumes of incoming emails while maintaining quality and professionalism. Documented customer interactions and followed up to ensure satisfaction. Assisted customers through email with booking confirmations, schedule changes, and refund requests. Resolved customer issues related to payment, cancellations, and reservation details. Coordinated with internal teams to ensure smooth ticket processing and excellent service delivery.

Assisted customers with hotel reservations, booking modifications, and cancellations through phone, chat, and email. Provided detailed information on room availability, rates, amenities, and policies to ensure a seamless booking experience. Handled refund requests, rebooking issues, and billing inquiries in accordance with company and partner hotel policies. Coordinated with hotels and third-party vendors to resolve booking discrepancies and ensure guest satisfaction. Maintained accurate records of customer interactions in the CRM system while meeting quality and performance metrics. Delivered professional and courteous service, ensuring high customer satisfaction and repeat business.

Assisted customers with ticket bookings, changes, and cancellations while ensuring smooth transaction processing. Customer-focused: Handled ticket inquiries, booking issues, and refund requests to deliver excellent customer service. General and versatile: Processed ticket reservations and resolved booking concerns through phone, chat, and email support.