Supervisor

Overview

Looking for part-time work (4 hours/day)

at $6.66/hour ($640.00/month)

Bachelors degree

Last Active

November 19th, 2025 (220 days ago)

Member Since

October 11th, 2025

Profile Description

I’m a results-oriented professional with over 5 years of experience in the BPO industry, focusing on operations management, client relations, and team performance improvement. I’ve built strong expertise in supervisory leadership, escalation handling, and process enhancement consistently driving efficiency and service excellence in dynamic, high-volume settings.

In roles such as Supervisor, Production Specialist, and Escalation Specialist, I’ve managed complex issues, optimized workflows, and ensured compliance with company standards while maintaining exceptional quality. My experience as a Back Office Specialist and SME strengthened my skills in data management, reporting accuracy, and cross-department collaboration.

I also supported the Agent Training Team by onboarding and coaching new hires, enhancing team readiness and performance. Earlier, as a Travel Account Specialist, I refined my customer service, itinerary management, and attention to detail skills, ensuring seamless client experiences.

Combining operational insight, leadership strength, and a client-first mindset, I’m dedicated to delivering efficient, high-quality results that exceed expectations.

Core Skills & Expertise
• Team Leadership & Performance Coaching
• Escalation & Issue Resolution
• Process Improvement & Quality Assurance
• Data Management & Reporting
• Customer Service Excellence
• Training & Mentorship
• Back Office Operations
• Travel Account Management