Justine

Technical Support VA | Sales Expert | Escalation and Fraud Analyst & Sales Pro

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Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

Bachelor's degree

Last Active

June 9th, 2026 (yesterday)

Member Since

October 8th, 2025

Profile Description

Hi, I’m a Technical Support Specialist with 2+ years of experience in web hosting, customer support, and sales—handling everything from basic concerns to complex Tier 3 escalations.

I’ve worked in fast-paced BPO environments where I not only resolved technical issues but also supported teams as an SME and Team Lead. I understand how to handle customers professionally, solve problems efficiently, and keep operations running smoothly.

Top Skills

Customer Support » Technical Support

Experience: Less than 6 months

Handled Tier 1–3 technical concerns including advanced troubleshooting, escalation handling, and root cause analysis in fast-paced environments.

Office and Administration » Problem Solving

Experience: Less than 6 months

Able to analyze issues quickly, identify root causes, and provide effective and long-term solutions.

Website Builder » DNS Management

Experience: Less than 6 months

Experienced in managing and troubleshooting DNS configurations for websites and email services. Skilled in setting up and modifying DNS records such as A, CNAME, MX, TXT (SPF, DKIM), and NS to ensure proper domain connectivity and email deliverability.

Other Skills

Basic Information

Age: 21

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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