Appointment Setter / SDR (Remote) | 300–400 cold calls/day

I perform well in fast‑changing, high‑volume environments. I’ve switched seamlessly between outbound real‑estate calling and insurance/customer support, handled both inbound and outbound workloads, and adjusted to different scripts, tools, and targets without dropping quality. Example: sustained 300–400 outbound calls/day in real estate and 200+ inbound orders/day in QSR while meeting accuracy and service standards.

Clear, concise, and customer‑focused. I use active listening to identify needs, handle objections professionally, and explain next steps in simple language. In past roles I verified customer data, connected qualified insurance leads to licensed agents, and practiced responsible upselling. Always paired with clean notes so the next person in the process has everything they need.

Accuracy Strong attention to detail under pressure. I regularly verified customer and property data before hand‑off, processed 200+ inbound orders/day with correct modifiers, and upheld documentation standards even while handling 300–400 cold calls/day or 300+ daily insurance calls. This consistency keeps error rates low and ensures reliable reporting for the team.

I’m comfortable working in CRM systems during high‑volume days logging dispositions and next steps, updating contact details, and keeping records clean so hand‑offs to agents/managers are smooth. In previous roles I maintained accurate records of customer interactions in internal web tools/CRMs and recorded & submitted verified lead information to acquisitions or licensed agents for follow through.

Familiar with Microsoft Flow/Power Automate, ChatGPT, and basic AI‑assisted workflows to speed up note‑taking and drafting responses; eager to apply these to sales/support processes.