I am a versatile and detail-oriented professional with experience spanning fraud analysis, travel consulting, and customer service leadership. Skilled in fraud detection, case investigation, GDS systems, and Salesforce CRM, I thrive in roles that demand both analytical thinking and client-focused solutions. My background as a Fraud Analyst, Travel Consultant, and Subject Matter Expert has honed my ability to resolve complex issues, mentor teams, and deliver exceptional customer experiences across industries.
I want to be known as a reliable and resourceful worker who not only protects clients through accuracy and compliance but also builds trust through empathy, adaptability, and service excellence.
Experience: 1 - 2 years
Knowledgeable in customer engagement, product support, and issue resolution, with experience handling returns, refunds, and replacements while ensuring a positive customer experience. Skilled at multitasking in fast-paced environments and delivering service excellence across multiple channels.
Experience: 6 months - 1 year
Experienced in detecting and preventing fraudulent activity by monitoring transactions, securing compromised accounts, processing fraud claims, and ensuring compliance with financial regulations while providing clear and empathetic customer support.
Experience: 6 months - 1 year
Skilled in managing complex itineraries, fare quoting, and customer support using GDS systems, with expertise in assisting travelers, customizing travel plans, and resolving issues to ensure smooth and satisfying client experiences.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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