Over 4 years of experience delivering exceptional support across voice, chat, an

Hands-on experience using CRM platforms to manage customer data, track interactions, log tickets, and support sales operations. Familiar with navigating dashboards and reporting features.

Over 4 years of experience delivering excellent customer support in both voice and non-voice accounts. Skilled in active listening, problem-solving, empathy, and conflict resolution, resulting in improved customer satisfaction and retention.

Experienced in using Salesforce as a Customer Relationship Management (CRM) platform to manage customer interactions, service tickets, and account details. Tasks I regularly performed include: Logging and tracking customer issues Updating and maintaining accurate customer records Following up on cases and service requests Navigating dashboards and using filters to track performance Collaborating with internal teams using case comments and internal notes Familiar with Salesforce’s Service Cloud and basic reporting features. Open to learning more about workflow automation and advanced reporting.