Customer Service Representative

Customer Service Representative – Streaming Account Provide customer support for subscribers of a major streaming service via voice and chat Assist customers with account access, billing inquiries, subscription upgrades, and troubleshooting device or app issues Guide customers through technical resolutions for streaming errors, login problems, and compatibility concerns Handle escalations professionally, ensuring customer satisfaction while following company policies Maintain high quality and productivity scores, consistently meeting and KPIs Accurately document interactions and update customer records in CRM tools Stay updated on product changes, promotions, and system updates to provide accurate information

Healthcare Customer Service Representative – U.S. Healthcare Account Assist members, providers, and insurance representatives with inquiries related to benefits, eligibility, claims status, and prior authorizations Handle sensitive member information in compliance with HIPAA and company privacy policies Process and escalate complex cases involving denied claims, billing issues, or appeals Maintain accuracy in documentation of calls and transactions using healthcare systems and CRM tools

Assist customers with flight, hotel, car rental, and tour bookings through face pacing, phone, chat, or email support Provide accurate information on travel packages, pricing, policies, and availability Modify, cancel, or rebook reservations in line with company and partner guidelines Handle customer concerns regarding booking errors, refunds, and travel disruptions Upsell and promote additional services or upgrades to enhance customer travel experience Maintain detailed and accurate records of transactions using booking and CRM systems Meet service level agreements for response time, accuracy, and customer satisfaction