Benjamin
Customer & Technical Support Specialist | Telco & FinTech | Genesys, Salesforce
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.98/hour ($576.00/month)
Bachelors degree
Last Active
July 21st, 2026 (4 days ago)
Member Since
June 22nd, 2025
Profile Description
All-Around Virtual Assistant | Customer & Tech Support | Team Leader | 8+ Years Experience
I'm a dedicated and results-driven Virtual Assistant with 8+ years of experience in customer service, technical support, and sales across Telco, E-commerce, and FinTech.
I specialize in handling high-volume omnichannel support (phone, chat,
Recent Experience:
Customer & Technical Support Representative – Area Wireless (Canadian Telco) | Apr 2025 – Jan 2026
Supported Canadian wireless subscribers with billing, plan changes, device activations, SIM/eSIM, and network troubleshooting via Genesys Cloud. Managed cases in Salesforce, provisioning in Archie, and remote troubleshooting via TeamViewer for APN and data issues. Resolved porting, roaming, and service interruptions while driving retention.
What I can do for you:
Customer Support, Tech Support, Billing & Account Management
Chat,
Data Entry, Intake Calls, Calendar & Appointment Management (Calendly, Google Calendar, GoHighLevel)
E-commerce Support (Shopify, Loop, Gorgias)
Team Leadership, SMART Coaching & Performance Reporting
Tools I use: Genesys, Salesforce, Archie, TeamViewer, Microsoft Office, Google Workspace, Shopify, Gorgias, GoHighLevel, HubSpot, LivePerson, Nuance, Vimeo, Canva, MYOB, Air Call, Trackfone Agent
Highly reliable with zero attendance and integrity issues. Creative, a team player, and committed to delivering exceptional customer experiences.
Let's connect and discuss how I can support your business.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving. Provide clear and transparent details on the products, and patiently guide customers through the purchasing process.
Customer Support » Technical Support
Experience: 5 - 10 years
Offer assistance on a range of topics, including software and hardware troubleshooting, network issues, and other technology-related queries. Provide technical assistance and answers to users questions.
Customer Support » Customer Service
Experience: 5 - 10 years
Performing Coaching Sessions and Creating SMART Coaching Logs using MS Tools. Performing general admin tasks using TED and Cisco Jabber. Performing basic tasks in MS Excel such as storing information, analyzing and sorting, and reporting. Performing basic tasks in Google Workspace such as the Google Sheets, forms and Gmail. Discussing specific guidelines for specific tasks to the employees who need a refresher of the account processes. Assisting Customer Service with difficult tasks and providing effective resolutions. Dealing with supervisor calls. Performing task that needs analytical skills. Reporting once a week for the team’s performance and progression. Develop Potential Agents for Promotion.
Other Skills
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Calatrava, Negros Occidental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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