Virtual Assistant Customer Service

I have over 4 years of experience in customer service, handling both inbound and outbound calls for billing, sales, and general customer support. I assisted 30–60 customers daily, resolving billing concerns, explaining charges, processing payments, and ensuring customer satisfaction. I consistently met performance metrics while maintaining a high level of professionalism and efficiency. I also identified sales opportunities and successfully upsold relevant products and services based on customer needs. My role required strong communication skills, problem-solving, and the ability to handle complex concerns with accuracy. In addition, I worked as a Medical Virtual Assistant focused on provider credentialing and enrollment. I managed applications with insurance payers, followed up on provider statuses, and maintained accurate records such as CAQH profiles and Certificates of Insurance. I used tools like Zendesk, Salesforce, Availity, and other provider enrollment systems to track updates and ensure compliance. I am detail-oriented, organized, and experienced in handling multiple tasks while maintaining quality and accuracy in a fast-paced environment.

Managed provider enrollment and credentialing with various insurance payers, ensuring timely submission and approval of applications. Conducted provider outreach to follow up on application status, missing requirements, and updates. Verified and maintained CAQH profiles, Certificates of Insurance (COI), and provider licenses to ensure compliance. Utilized tools such as Zendesk, Availity, Optum, Provider Enrollment (PE) portals, and Salesforce for tracking, documentation, and status updates. Ensured accuracy, completeness, and compliance of all credentialing records and documentation. Maintained organized records and monitored deadlines to prevent delays in provider enrollment.