Telemarketer, CSR, Annotator

Lead Management and Meeting Coordination: Scheduled and facilitated meetings between potential customers and sales account managers to increase conversions. Omnichannel Outreach: - Conducted outbound calls, emails, and social media engagement to nurture leads and maintain customer relationships Account Management: Handled personal and enterprise-level accounts and addressed inquiries regarding payments, free trials, and service renewals. Customer Retention: Executed targeted email campaigns for promotions, follow-ups, and contract renewals to maximize customer lifetime value. Issue Resolution: Addressed customer concerns across multiple channels while maintaining accurate CRM records.

I schedule and qualify sales meetings between potential customers and account executives. I conduct 50+ outbound calls to prospects and existing clients per day. I manage both personal and enterprise-level accounts with tailored approaches. I address critical customer inquiries regarding payments, trial setups, and service renewals. I execute email campaigns for promotions, follow-ups, and contract renewals. Use social media and other digital channels to engage prospects.

Generating and cultivating potential business leads I utilized Shopify's web scraping functionality to identify potential customers and affiliate partners. The objective is to enhance CRM databases with contact details and business intelligence that have been obtained through scraping. Data Collection & Processing The data was collected from publicly available sources, including websites, directories, and social media platforms. The raw data was cleaned and structured for integration into CRM systems. Business Applications Provided sales teams with qualified leads by means of scraped data. Conducted market research by extracting competitor and industry data to identify high-value affiliate partners for collaboration.