Aprilane
Customer Experience & Operations Specialist | appointment booking via GHL| JIRA,
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Associates degree
Last Active
June 3rd, 2026 (7 days ago)
Member Since
May 26th, 2025
Profile Description
I am a Customer Experience and Operations Specialist with 6+ years of experience in remote and BPO environments supporting high-volume customer and financial operations.
In my recent role, I handled:
• GHL appointment booker
• 15–25 daily support tickets across JIRA and
• 5–10 active
• Escalations, dispute resolution, and SLA-based ticket triage
• 30–40+ daily vendor invoices with ERP accuracy and compliance
• Handled
I create structured workflows, document SOPs, and improve response coordination to reduce operational delays. I am comfortable working independently, managing multiple channels at once, and collaborating with cross-functional teams (finance, procurement, marketing).
Tools I use regularly:
JIRA, Zendesk, Airtable,
I am reliable, process-driven, and focused on improving efficiency and service quality in remote teams.
Portfolio:
Top Skills
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
I work in a call center for 6 years in BPO industry handling inbound and outbound calls. I also became one of the SME in our department handling escalated calls for my team mates.
Customer Support » Customer Service
Experience: 5 - 10 years
6 years handling inbound and outbound calls in a BPO industry. Handled irate customer and save them from churn. Handled de- escalation calls, provide resolution and take ownership of the call. I was able to handle a small team as a SME in the LOB.
Other Skills
Marketing » Social Media Management » Community Moderation
Experience: 2 - 5 years
With 3 years experienced as chat moderator and social media manager for crypto related projects specifically in web3, nft and gaming projects. I handled community inquiries as admin and chatter as well.
Office and Administration » Computer Literacy
Experience: 5 - 10 years
Fast learner and can adopt to any task provided with minimal guidance. Know MS word, Excel and PP
Accounting » Accounts Payable
Experience: 1 - 2 years
I have a year of experience as accounts payable processing invoices for Emma sleep
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- IMUS, Cavite
- Tests Taken
- IQ
- Score: 88
- DISC
- Dominance: 44
- Influence: 16
- Steadiness: 27
- Compliance: 13
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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