Proactive professional with 4 months high-volume inbound/outbound calling (100+ c

I handled 200+ inbound and outbound calls daily in a fast-paced floral customer service account, assisting customers with order placement, product inquiries, upselling, and issue resolution while following communication scripts and adapting in real time to customer questions and objections. Maintained accurate call logs and customer notes in the internal system, consistently met daily call volume and quality targets under pressure, and built rapport quickly with diverse customers to ensure a positive experience on every call.

I handled 200+ inbound and outbound calls daily for a floral customer service account. Assisted customers with orders, upsells, issue resolution, and follow-ups. Followed scripts while adapting live to customer questions. Maintained accurate call logs and consistently met daily targets under pressure

I've been talking to people on the phone every single day for over a year now — first in a busy call center handling 200+ calls daily, then as a Detection Specialist where I had to clearly document and communicate what I saw on live cameras for North American clients. I speak English clearly with a neutral accent, I can think on my feet when a customer throws me a curveball, and I know how to stay professional and friendly even when things get busy. Written communication is just as important — I've logged thousands of calls and notes without cutting corners.