Customer support and financial services professional with inbound and outbound calls experience in fraud detection, KYC verification, credit card account management, and healthcare collections. Recognized as a Top Trainee and Top Collector, known for accuracy, clear communication, and great performance in fast-paced environments.
Key Skills: Fraud detection, KYC/identity verification, customer support, debt collections.
Experienced with Avaya, Amazon Connect, LVCC, LexisNexis, PowerCurve, TSYS, and other internal CRM systems. I document cases accurately, handle multiple systems efficiently, and thrive in remote environment.
Seeking long-term remote opportunities where I can contribute my skills in financial operations and customer support.
Experience: 1 - 2 years
Handled high-volume customer inquiries, resolved account issues, and maintained quality standards for international clients.
Experience: 1 - 2 years
Experienced in analyzing credit card transactions, identifying suspicious activity, and maintaining compliance with fraud prevention protocols.
Experience: 1 - 2 years
Managed healthcare and credit accounts, negotiated payment arrangements, and improved recovery performance while maintaining compliance and documentation accuracy.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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