Ten-plus years supporting CEOs, COOs, founders, and investors across the US, UK, Australia, and Asia. My titles have been Executive Assistant, Operations Manager, Transaction Coordinator, Construction/Project Manager and Property Manager, but the work has always been the same: protect the principal's calendar, inbox, and attention, run the business underneath them, and make sure nothing falls through the cracks.
My Core Expertise
Certified California Transaction Coordinator (NAR) with over a decade of hands-on real estate operations experience serving both U.S. clients— bringing cross-market fluency and professional credibility to every engagement.
600+ BRRRR transactions closed recently for a single investor client — managing the full cycle from acquisition through rehab coordination, refinance, and tenant placement at a pace most operators never touch. Total of 5,000+ combined investors and brokers closed files/transactions.
200+ doors managed across single-family rentals, shared living, student housing, and apartment/multi-family properties — tenant relations, owner reporting, maintenance, compliance, and portfolio performance all handled simultaneously both U.S. Australia and UK clients.
Property Manager Work:
Full PM lifecycle. Leasing from lead to signed: screening, background and credit, rental history, income verification, lease prep, onboarding, portal setup, move-in inspection. Rent collection and delinquency monitored daily in the PMS, late notices and pay-or-quit on schedule so ledgers don't drift. Maintenance I triage first and dispatch second, collect W9 and COI from new vendors, log everything as a work order with before and after photos. On US Section 8 HCV, I take it from first call to move-in including RFTA coordination, HQS pre-inspection and inspection, HAP contract, Housing Authority direct deposit setup, and annual recert. For UK and AU portfolios, I run the compliance tracker (EICRs, EPCs, Gas Safety, smoke alarm checks, entry condition reports, minimum property standards) with 90/60/30-day alerts before expiry. Monthly owner statements go out clean, with variance flagged in one line so you're not guessing where the extra $340 in repairs came from.
Construction/Project Manager:
I handle scope of work development from inspection report to line-item budget, contractor sourcing and bidding (REIA referrals, Thumbtack, HomeAdvisor, Angi, prior relationships), bid comparison and vendor selection on scope completeness rather than lowest price, full vendor onboarding (W9, COI, license verification, milestone-based payments, 10 percent retainage), renovations and gut rehabs across single-family and small multifamily, new construction coordination, ongoing maintenance and turn management on rental portfolios, materials purchasing and logistics, permit coordination, and weekly investor reporting with budget-to-actual, schedule variance, and change order tracking. I run projects in Monday / Asana.
What I do as an EA:
I live in the inbox and the calendar. Everything gets screened, answered, drafted in your voice, or escalated only when it genuinely needs your decision. Inbox runs on clean labels (Act Now, For Later, Lender, Accounting, Vendor Follow-Up) so you see priority in ten seconds. Calendar is blocked by theme, time zones guarded carefully, meetings prepped with a short brief and followed up so the next conversation never starts from zero. Travel, expenses, invoicing, document filing, all handled end to end. The part most assistants get wrong is follow-through. It's easy to schedule a call. It's harder to make sure what was agreed on actually gets done three weeks later when everyone has moved on. I keep a live action tracker for every principal I support, and I chase the contractor, the lender, the vendor, so you don't have to.
Transaction Coordinator work
I take a file from executed offer to close and keep the agent out of every small scheduling question. Disclosures out the same day, earnest money receipted and tracked, escrow and title opened, contingency calendar built and shared with all parties, deadline tracker updated as addenda come in. I coordinate inspections, appraisal, HOA docs, lender conditions, survey, termite, and final walkthrough. Weekly status updates go to buyer, seller, co-op agent, lender, and title so nobody is guessing where the file is.
What I do as an Operations Manager:
I've run ops for a multi-state real estate business, coordinating four teams plus admin and bookkeeping (acquisitions, rehab, property management, short-term rentals). Weekly 1:1s with each lead, a Monday ops sync, a Friday number review, written notes in Notion. I set OKRs quarterly and review KPIs weekly: occupancy, days vacant on turnover, delinquency aging, rehab budget variance, maintenance response time, lease renewal rate, Airbnb five-star percentage, Section 8 first-pass inspection rate. I also own hiring, onboarding, SOP creation in Notion, and system rollouts (Monday, PMS platforms, CRMs) with parallel-use periods so nothing breaks in transition.
Where the AI piece makes me different:
I use Claude every day as my own assistant. Sorting inboxes, summarizing long threads, drafting in the principal's voice, prepping briefings, building reports, updating SOPs. Claude Cowork I use for the heavier multi-step work (rebuilding operations manuals, investor update packages, quarterly OKR decks, spend audits). I also code when the job needs it: Google Apps Script for Gmail and Drive automations, small Python and JavaScript scripts for scraping, list cleaning, and data work. If a task is eating more than an hour a week and doesn't need a human in the loop, I'll automate it once and never touch it again. This is how I run a desk of one like a desk of three.
Web Portfolio:
Full Portfolio:
Resume:
Tools I used - Google Workspace, Microsoft Office, Notion,
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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Samori Coles
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