Customer Service Representative

In my role as chat support for Goldman Sachs Bank in partnership with Apple, I provided first-contact solutions by addressing customer inquiries through chat. My responsibilities included delivering prompt and effective responses, ensuring customer satisfaction, and resolving issues efficiently during the initial interaction.

I have extensive experience in the collections department, having worked with leading international banks such as Lloyds, MBNA, Halifax, Bank of Scotland, and Goldman Sachs. My expertise includes managing accounts, offering tailored payment plans, resolving disputes, and maintaining strong customer relationships throughout the process.

I learned to coordinate schedules for car owners and renters, ensuring efficient and seamless reservations. My main role was to answer phone calls, chats, and emails to assist customers with inquiries, issues, and bookings. My goal as an employee is to provide proactive solutions and customer support, maintaining a positive experience for both car owners and renters. To work & resolve issues promptly, ensuring satisfaction while fostering loyalty to the platform.

I worked for Turo, an international rental car company, where I managed customer inquiries via email. My responsibilities included responding to customer emails promptly and providing comprehensive details regarding their orders. I ensured that customers received accurate and timely information, addressing any questions or concerns related to their rentals to enhance their experience with the service.