Highly motivated Customer Service Representative

Customer Service Representative | Telecom & Financial Sectors Duration: 2 Years Delivered exceptional customer service, managing inbound and outbound calls, addressing inquiries, troubleshooting technical issues, and providing tailored solutions to clients in both Telecom and Financial industries. Acted as a point of contact for customers, resolving complaints, providing information on products/services, and guiding customers through billing inquiries, service upgrades, and account management processes. Demonstrated strong communication skills, ensuring customer satisfaction while maintaining a high level of product knowledge and staying up-to-date on industry trends and policies. Collaborated effectively with cross-functional teams to resolve complex issues, process requests, and ensure prompt resolution within established timelines.

Flight Reservations: Coordinated flight bookings for both individual and group clients, using various global distribution systems (GDS) such as Sabre, Amadeus, and Galileo to identify the best flight routes, schedules, and prices. Customer Consultation: Conducted in-depth consultations with clients to understand their specific travel preferences, budget constraints, and schedule requirements. Provided personalized recommendations to ensure their travel experience met expectations. Itinerary Creation: Crafted complete travel itineraries that included flights, accommodation, and car rentals, ensuring seamless connections and smooth transitions for clients at each stage of their journey. Ticketing and Documentation: Handled ticket issuance, reissuance, and refunds as required. Assisted clients with the management of their flight bookings, including changes to schedules and cancellations in a timely and efficient manner. Problem Resolution: Addressed client concerns related to booking errors, flight delays, cancellations, and other issues. Provided prompt resolutions to ensure customer satisfaction and retention. Industry Knowledge: Stayed up to date with airline policies, travel restrictions, and industry trends to provide accurate and relevant advice to clients. Sales and Upselling: Promoted additional services such as seat upgrades, insurance, and special travel packages to increase revenue while ensuring clients received value-added services. Collaboration: Worked closely with airline representatives, hotel chains, and car rental agencies to secure the best prices and accommodations for clients. Administrative Tasks: Maintained accurate records of bookings, transactions, and client communications. Ensured all paperwork was processed in compliance with company policies and industry standards.

Planning and Scheduling: In charge of planning the best routes for transportation, scheduling shipments, and making sure deliveries arrive on time. Managing Shipments: Oversee the entire shipping process, from working with suppliers to tracking each shipment’s progress until it reaches its destination. Vendor Relations: Build and maintain strong relationships with suppliers, freight companies, and third-party logistics providers to ensure the smooth flow of goods and services. Documentation Handling: Prepare and review all necessary paperwork for shipments, such as bills of lading, customs forms, and invoices. Monitoring Deliveries: Keep an eye on delivery statuses to ensure that everything stays on track. If any delays occur, take swift action to address them and keep internal teams and customers updated.

I handle customer claims related to their damaged vehicles, providing an estimated value or cost for the repairs. I also keep customers updated on the progress of their vehicle's repair. In cases where additional damage is discovered after the initial inspection, I inform the customer that parts may need to be removed to fully assess the extent of the damage. Additionally, I perform quality and safety checks after repairs are completed, ensuring that all necessary documentation for the customer’s insurance is properly handled. This helps save the customer time and effort when scheduling the release of their vehicle.