Customer Support, Appointment Setter, Client Acquisition

Customer Support Representative October 2022 - November 2023 Angel Clerical Services Key Responsibilities: Provided top-notch customer support by handling inquiries, resolving issues, and ensuring client satisfaction. Assisted customers with service-related concerns, offering clear guidance and effective solutions. Managed incoming calls, emails, and chat support to address customer needs promptly. Maintained accurate records of customer interactions using CRM tools for efficient follow-ups. Collaborated with internal teams to improve service quality and enhance the customer experience. Key Achievements: ✔ Reduced response time by streamlining support processes and implementing efficient communication strategies. ✔ Retained high-value clients by providing personalized assistance and proactive follow-ups.

Acquisition Manager October 2022 - November 2022 Angel Clerical Services Key Responsibilities: Developed and executed strategies to identify, engage, and acquire potential clients, ensuring a steady pipeline of business opportunities. Conducted market research to target ideal customers and implemented outreach campaigns to generate leads. Built and maintained relationships with prospects through effective communication, negotiation, and follow-ups. Collaborated with sales and marketing teams to refine messaging, improve conversion rates, and maximize client acquisition efforts. Utilized CRM tools to track lead progress, analyze acquisition data, and optimize engagement strategies. Key Achievements: ✔ Successfully closed deals with high-value clients, contributing to overall revenue growth. ✔ Improved lead conversion process by implementing automated follow-up systems and strategic nurturing campaigns.

Appointment Setter – Credit Repair Services October 2022 - November 2022Angel Clerical Services Key Responsibilities: Conducted outbound calls to potential clients, educating them about credit repair solutions and assessing their needs. Qualified leads through targeted questions and scheduled appointments for credit specialists. Maintained a high conversion rate by building trust and addressing client concerns about credit scores, debt management, and financial improvement. Managed CRM systems to track leads, follow-ups, and appointment confirmations, ensuring a smooth sales process. Provided excellent customer service, answering inquiries and guiding clients through the initial steps of credit repair. Key Achievements: ✔ Consistently met or exceeded weekly appointment-setting targets. ✔ Maintained a high show-up rate by implementing strong reminder and follow-up processes.