Lily

Customer Service Representative

75 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

April 29th, 2026 (39 days ago)

Member Since

October 14th, 2024

Profile Description

Experienced BPO professional with a strong background in customer service and hospitality support. Over the years, I have successfully handled a wide range of customer interactions across multiple communication ch ---------- els—including voice calls, live chat, SMS, and email. As a Hotel Reservation Specialist, I developed in-depth knowledge of booking systems, reservation procedures, and guest satisfaction strategies. As a customer service representative, I am laso skilled in resolving customer inquiries, managing service issues with empathy and efficiency, and ensuring a seamless client experience in fast-paced environments. Known for excellent communication, attention to detail, and the ability to ---------- pt to evolving customer needs.

Highly skilled in critical thinking, multi-tasking, and problem-solving, with a strong focus on delivering exceptional customer experiences in fast-paced environments. Fluent in both written and verbal communication, allowing for clear and professional interaction across all platforms.
Proficient in productivity tools including Google Docs, Google Spreadsheets, and Microsoft Office Suite, with a strong attention to detail and accuracy in documentation and reporting. Committed to maintaining high service standards and continuously improving customer satisfaction.

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience in handling customers via chat, phone, email - addressing their concerns and inquiry about their account.

Experience: 6 months - 1 year

Sent follow-up emails to customers to request any outstanding documents required to proceed with their transactions. Approved transactions once all information was verified and complete.

Other Skills

Experience: Less than 6 months

Assisted with basic data entry tasks, including researching addresses and available contact information for existing company leads (schools in our region).

Experience: 2 - 5 years

Primarily utilize Google Sheets and Google Docs for maintaining personal notes and tracking daily interactions and follow-ups if necessary.

Experience: Less than 6 months

Basic Information

Age
30
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  128
DISC
Dominance: 10%
Influence: 8%
Steadiness: 42%
Compliance: 40%
Government ID
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