Productive, self-motivated, and reliable professional with over six (6) years of experience in providing quality client and customer services to clients across the world as well as providing comprehensive communication and quality call-holding services. Flexible, accountable, and committed to providing service that are beyond company expectations.
Experience: 1 - 2 years
• Handles inbound calls regarding activation of mobile phones, modems and telephones • Performs basic troubleshooting for mobile phones, modem and telephones • Achieved reliable device insurance sales demonstrating the ability to drive revenue through expert product knowledge.
Experience: 2 - 5 years
• Handled inbound customer inquiries, resolving issues and ensuring high levels of customer satisfaction
Experience: Less than 6 months
• Maintained accurate records of ticket sales and customer interactions. • Assisted customers by doing outbound and inbound call with virtual ticket purchases, providing information and resolving
Experience: 6 months - 1 year
• Collaborated with cross-functional teams to streamline invoicing and payment processes. • Managing the collections process for past-due accounts and developing payment plans • Preparing financial reports, providing insights into company’s final performance
Experience: 1 - 2 years
• Conducted thorough audits of inbound and outbound transactions, ensuring compliance with company policies. • Developed reports and presentations for management, highlighting trends and recommending improvements.
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- Lukas Rohler
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