International Freight Forwarder | Customer Service Specialist | Virtual Bookkeep

Falling behind on your books or dealing with slow customer responses? I will help you stay organized, maintain accurate financials, and keep customers happy, so your business runs smoothly. I help by keeping your financial records clean and up-to-date using QuickBooks and Xero ????, handling transactions, reconciliations, A/R, A/P, and reports so you always have clear, reliable numbers. Full setup of QuickBooks and Xero accounts * Customized chart of accounts aligned with your business structure * Bank transaction import, cleanup, and categorization * Historical data organization and catch-up bookkeeping * Accounts Receivable (invoicing, tracking, collections) * Accounts Payable (bill management and payment tracking) * Account reconciliation and discrepancy resolution * Accurate financial reporting (Balance Sheet & Profit & Loss)

Experienced in providing real-time customer assistance through live chat. Skilled at resolving inquiries efficiently, handling multiple conversations simultaneously, and maintaining a friendly and professional tone to ensure high customer satisfaction. Real-time customer support via chat and email * Efficient issue resolution for customers and suppliers * Clear communication of services, pricing, and policies * Order processing, returns, and shipment coordination * Cost estimation, sales calculations, and quotation support * Organized documentation and transaction tracking * Customer feedback collection and service optimization

Communicated with customers across phone, email, and chat channels, ensuring clear, friendly, and efficient responses to address their needs. Resolved customer issues by actively listening to concerns, troubleshooting problems, and providing accurate information. Maintain good customer satisfaction rating by consistently providing timely and helpful support, leading to increased customer loyalty. Efficiently handled customer inquiries, managing priorities and maintaining response times within SLA limits to ensure quality service. Built strong connection with customers by showing empathy, understanding their unique situations, and tailoring solutions to meet their specific needs. Skilled in escalating challenging interactions, remaining calm and professional, and working toward positive outcomes for both the customer and company.

Responsible for entering and updating customer records in the company database, ensuring 100 accuracy in data processing by consistently verifying data before entry and adhering to strict quality control processes. Proficient in Microsoft Office for data entry and analysis, including the use of formulas, sorting, and data validation. Handled confidential client data with integrity, following strict confidentiality protocols and compliance with data protection regulations.