Travel Specialist, Travel Coordinator, Team Leader

Passionate and experienced travel agent with 8 years of expertise in crafting personalized travel experiences. Dedicated to delivering exceptional service and tailored itineraries that cater to the unique needs and preferences of each client. Proficient in handling all aspects of travel planning, including booking flights, accommodations, and activities, while ensuring cost-effectiveness and adherence to clients' budgets.

**PNR Creation & Management – Booking flights, adding SSR (Special Service Requests), and handling schedule changes. **Ticketing & Reissues – Issuing tickets, processing exchanges, refunds, and involuntary changes. **Fare Construction & Pricing – Applying fare rules, calculating taxes, and ensuring compliance with airline and IATA standards. **Queue Management – Monitoring and clearing queues for ticketing deadlines, schedule changes, and special requests. **Seat Assignments & Ancillary Services – Adding seats, baggage, and other services. **Schedule Change Handling – Managing involuntary reroutes and re-accommodation.

I have nearly a decade of hands-on experience working with Global Distribution Systems (GDS), including Amadeus, Sabre, and Galileo, supporting travel agencies, airlines, and corporate clients. My expertise spans across: **Flight Reservations & Ticketing – Creating, modifying, and managing PNRs, issuing tickets, reissues, refunds, and exchanges. **Fare Construction & Pricing – Applying fare rules, calculating taxes, and ensuring compliance with airline policies. **Queue Management & Schedule Changes – Handling schedule changes, involuntary reroutes, and special service requests (SSRs). **Customer Support & Problem Resolution – Assisting clients with booking issues, cancellations, and travel disruptions. **Corporate & Group Bookings – Managing bulk reservations and negotiating fare agreements for business travel.

Experienced Travel Specialist and Team Leader with a strong background in creating tailored travel experiences and managing high-performing teams. Proven expertise in itinerary planning, client relations, and travel operations. Skilled in leading teams to deliver exceptional service while ensuring efficiency and client satisfaction. Passionate about helping others explore the world with ease and confidence.