Bookkeeper | Virtual Assistant | Social Media Manager

Proficient in accounting management—accounts payable and receivable, bank reconciliations, and financial reporting. Utilized QuickBooks at AJC Contractors to maintain accurate financial records, facilitating timely month-end closures and improving accuracy by reducing discrepancies. I am also skilled in manual accounting using Excel and Google Spreadsheets, where I created detailed statements of account for each client or project, ensuring transparency and accuracy in financial reporting. Additionally, I have managed payroll processes using Gusto for automated payroll and Excel for manual processing, ensuring timely and accurate payroll delivery. My comprehensive approach to financial management not only provides reliable insights for informed decision-making but also enhances overall business efficiency and client satisfaction.

Created and managed Facebook, Instagram, and TikTok accounts for AJC Contractors. Crafted and edited engaging content, including construction updates and marketing materials, while proactively responding to inquiries on these platforms, maintaining a response rate of up to 99% within 24 hours. This active engagement led to an increase in online interaction and client inquiries, demonstrating my ability to leverage social media for business growth and enhance customer satisfaction.

Skilled in managing administrative tasks to support business operations and enhance efficiency. At AJC Contractors, I was responsible for a wide range of duties, including document organization, scheduling meetings, and maintaining office supplies. Additionally, I managed email correspondence and calendar scheduling using Microsoft Outlook and Google Calendar, ensuring seamless communication and minimizing scheduling conflicts. My role also involved creating and managing the company’s social media accounts on Facebook, Instagram, and TikTok, where I crafted, edited, and posted construction updates and marketing content. By actively responding to inquiries on these platforms, I contributed to an increase in client engagement. These experiences equipped me with the organizational and communication skills needed to maintain an efficient and productive work environment.

At AJC Contractors, I effectively leveraged tools like Asana, Trello, and Monday.com to manage both accounting and administrative tasks. By organizing team responsibilities and monitoring project timelines, I ensured seamless integration between financial reporting and administrative workflows. My proactive approach to workflow management resulted in an improvement in team collaboration and project efficiency, allowing for timely and accurate administrative and accounting processes.

I have extensive experience providing customer support across various roles. At Qualfon Dumaguete, I handled customer inquiries and concerns through phone support, delivering solutions efficiently while maintaining a high level of customer satisfaction. Similarly, at ECE Consulting Services, I managed email and live chat support, promptly addressing client issues. At AJC Contractors, I applied these skills to social media management, responding to client inquiries on Facebook, Instagram, and TikTok, contributing to a an increase in online engagement. Across all roles, my commitment to timely communication and problem-solving has helped strengthen client relationships, enhancing satisfaction and loyalty.

My exceptional time management skills have enabled me to juggle multiple responsibilities efficiently, whether managing accounting duties, administrative tasks, or project timelines at AJC Contractors, ECE Consulting Services, and Qualfon Dumaguete. This ability to prioritize effectively ensured consistent adherence to deadlines while maintaining high standards of work quality.