Virtual Assistant|SMM|Sales Marketing|Chatter- 7 years

As a social media manager, I specialize in outreach to connect with potential clients and boost audience engagement. I focus on building authentic relationships, sales marketing, creating compelling content, and leveraging targeted strategies to grow your brand's presence. My goal is to turn interactions into lasting connections, driving both engagement and business growth.

As a Chat Support Representative, my role involved assisting customers in real-time to provide efficient and accurate service. I focused on booking appointments and helping customers seamlessly place their orders. By quickly addressing questions and troubleshooting issues within the chat, I ensured a smooth and positive experience that met customers' needs while also keeping detailed records to support a high standard of customer satisfaction.

In my role as a Social Media Manager, I focused on enhancing engagement across multiple platforms by actively responding to comments, messages, and mentions to foster community interaction. I initiated conversations, managed feedback, and implemented strategies to boost reach and visibility, creating an interactive experience that encouraged followers to connect with the brand. Through consistent monitoring and personalized responses, I strengthened brand loyalty and built a positive, engaging social presence.

Working as a Sales Marketing Specialist, I handled inbound calls and emails to assist potential clients and customers, addressing their inquiries, guiding them through product offerings, and effectively upselling relevant services. My role involved providing tailored solutions, understanding customer needs, and ensuring a positive experience that encouraged long-term loyalty and conversions. Additionally, I maintained detailed records, responded promptly to email inquiries, and collaborated with the sales team to achieve monthly targets and optimize marketing strategies.