Cherie
Virtual Assistant | Executive Assistant | Debt Collector
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.28/hour ($1,633.28/month)
Bachelors degree
Last Active
January 20th, 2025 (today)
Member Since
August 10th, 2024
Profile Description
Hi there! I’m bringing 17 years of diverse experience in customer service, technical support, sales, collections, and virtual assistant roles. I’m passionate about providing top-notch service, solving problems, and making things run smoothly. From handling tricky customer inquiries to supporting your day-to-day tasks, I'm here to help make your life easier and your business more successful. Let’s work together to achieve great results!
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
As a technical support representative, I provided expert assistance to customers experiencing technical issues. I guided them through troubleshooting steps, identified and resolved problems, and ensured a smooth user experience. My role involved clear communication, patience, and technical knowledge to address a wide range of inquiries, from software glitches to hardware malfunctions. I documented each case thoroughly to track recurring issues and improve future support.
Customer Support » Customer Service
Experience: 10+ years
I've spent 17 years mastering customer service, handling high call volumes, and solving tricky issues with ease. I've consistently exceeded performance goals and earned top performer awards. My focus is on delivering accurate, timely service to keep customers satisfied and loyal.
Accounting » Accounts Receivable » Collection
Experience: Less than 6 months
I've been a dedicated collections specialist, tracking charge-off accounts and ensuring consistent follow-ups on payment commitments. I managed inbound and outbound calls to negotiate payment plans, ensuring compliance with policies and regulations. Building positive customer relationships and documenting all interactions were crucial in securing timely payments.
Other Skills
Virtual Assistant
Experience: 1 - 2 years
As a virtual assistant, I provided administrative support remotely, managing tasks such as scheduling, email correspondence, and data entry. I handled customer inquiries, coordinated appointments, and maintained records. My role required excellent communication skills, organization, and the ability to multitask effectively, ensuring smooth and efficient operations for my clients.
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, National Capital Region
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 53
- Influence: 20
- Steadiness: 12
- Compliance: 16
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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