Rafael

Customer Service Representative

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.66/hour ($704.00/month)

High school diploma

Last Active

January 2nd, 2025 (525 days ago)

Member Since

August 9th, 2024

Profile Description

Very diligent and easy to work with. I am always focused on completing every task and obligation to meet certain goals. I worked as a BPO employee for a long time and have been given recognition and multiple awards through hard work and dedication. This is my chosen career and I want to be the best at what I do, to provide excellent service and to meet every client and customers needs at a timely and professional manner.

Top Skills

Experience: 5 - 10 years

Although English is not my mother tongue, I have learned English at a very young age and as an adult, I now posses fluency. My entire career path since 2013 has only been in English. Taking time to listen to customers and asking proper, relevant questions to provide the right solution.

Experience: 2 - 5 years

Having the ability to listen and to fully understand fans interactions in order to relay and edit each word and sentences precisely.

Experience: 6 months - 1 year

Email & Chat: Reviewing chat history, analyzing all of fans concerns and queries to understand and provide a first contact resolution. Phone: Understanding fans needs and providing a resolution for successful interaction.

Other Skills

Experience: 1 - 2 years

I've mastered every tool and resource provided by the employer in order to manage time and to be an effective employee.

Experience: Less than 6 months

As a virtual assistant for a small business specializing in data entry, making quotes, office support, and invoicing, my role would revolve around streamlining and supporting key administrative processes to improve overall efficiency and reduce the workload on the business owner or staff.

Basic Information

Age
30
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  127
DISC
Dominance: 35%
Influence: 20%
Steadiness: 12%
Compliance: 34%
English
C2(Advanced/Mastery)
Government ID
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