I’m Sherrynet, a dedicated freelancer with over 10 years of professional experience delivering strong project management and customer service support.
As a former Customer Support Executive, I bring a diverse skill set, extensive industry experience, and a genuine passion for helping others. My eight years in the BPO industry have strengthened my problem-solving abilities, adaptability, and capacity to perform in fast-paced environments. I thrive in dynamic settings that offer new challenges and continuous learning opportunities, consistently adding value to the teams and clients I support.
After transitioning to freelance work three years ago, I discovered that my strong leadership style naturally aligns with project management. With proven experience managing multiple client-facing projects simultaneously while leading a small team of virtual assistants behind the scenes, I bring structure, accountability, and growth-focused execution that helps companies scale effectively.
Platforms & Tools I Work With
Customer Service & Support Systems
- Zendesk
- Richpanel
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Microsoft Outlook
- RingCentral
SEO & Digital Marketing Tools
- SEMrush
- SE Ranking
- WordPress (content updates & basic management)
- Google Analytics
- Google Search Console
- (GHL)
Project Management & Team Collaboration
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- Asana
- Click Up
- Trello
- Slack
- Google Chat
E-Commerce Platforms
- Shopify
Property Management Platforms
- Airbnb
-
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 1 - 2 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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