Virtual Assistant

I take pride in providing attentive and personalized customer service, ensuring every client and traveler feels valued and heard. Whether managing VIP requests, coordinating seamless travel arrangements, or handling urgent issues with calm professionalism, I always prioritize client satisfaction. My attention to detail, proactive communication, and ability to resolve complex situations with care and empathy reflect my commitment to delivering a truly exceptional customer experience.

• Helped in managing the team in handling tasks across all three regions : APAC, EMEA, and NORAM. • Handled VIP traveler’s special requests via call and email • Supported management with team audits. • Primarily worked on the International Rate Desk, proposing the most economical international flights to corporate clients. • Compared fares across different PCCs to find the most cost-effective options for travelers. • Skilled in using airline alliance websites to book Round The World fares. • Coordinated travel arrangements, including flights, hotel reservations, shuttle services, car rentals, and rail bookings for corporate clients. • Worked on GDS queues for ticket rejections, refunds, schedule changes, and voluntary changes. • Assisted travelers with name corrections. • Negotiated with vendors to reduce penalties and secure waivers for clients. • Issued manual tickets using both Sabre and Amadeus systems. • Completed and passed the advanced fares training • Assessed and escalated out-of-policy bookings for approval. • Made outbound calls for urgent matters, such as schedule changes and or fare increase cases. • Validated duplicate tickets. • Rebooked eligible flights and hotels at lower rates to maximize client savings.