Hannah
Professional Customer Service | Admin Virtual Assistant | E-commerce
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.85/hour ($929.60/month)
Bachelor's degree
Last Active
June 28th, 2026 (2 days ago)
Member Since
July 21st, 2024
Profile Description
Need an A+ assistant for your daily tasks? Consider it done.
PRO in Customer Service and Business Retention
Experienced in Administrative Operations and Onboarding Support
High-speed Internet Connection
Here’s how I can support your business:
ADMINISTRATIVE AND OPERATIONS SUPPORT
I manage
CUSTOMER SERVICE SUPPORT
With over 5 years of experience in CRM operations and customer support, I help businesses deliver excellent service by managing tickets and inquiries, optimizing workflows, and improving response and resolution time. I ensure efficient CRM usage, seamless communication, and high customer satisfaction.
ONBOARDING AND TRAINING SUPPORT
I assist businesses in streamlining onboarding processes, customer service operations, and CRM implementation. I create SOPs, conduct virtual training sessions, and optimize workflows to improve system adoption, team productivity, and operational efficiency.
Platforms and Tools I am proficient with:
Social Media Platforms
Google Workspace
Salesforce
Shopify<8efe80624d780eba0c6493ec45140364>
Project Management Tools (Trello, Notion – basic)
AI Tools (ChatGPT, Claude, Liner)
Editing Tools (Canva, CapCut, PowerPoint)
Why work with me?
With over 5 years of experience in CRM operations, customer support, administrative coordination, and onboarding, I provide reliable and results-driven support. I specialize in streamlining workflows, managing back-office operations, and facilitating team training, including Salesforce CRM adoption. I am committed to improving productivity, optimizing processes, and delivering accurate and timely results.
If you think we are a good fit, send me a personalized message and let me know what time works best for a discovery call.
Talk soon,
Hannah
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 1 - 2 years
• Conducted virtual onboarding and training sessions for new hires, ensuring seamless integration into company systems and workflows. • Led Salesforce CRM training and implementation support, enabling teams to efficiently adopt new tools and processes. • Managed calendar scheduling, meeting coordination, and team communications to support daily operations. • Tracked project deliverables and performance metrics, ensuring deadlines were consistently met. • Developed and delivered training materials and SOPs, improving knowledge retention and team productivity.
Customer Support
Experience: 2 - 5 years
• Delivered high-quality customer support via email and phone, resolving inquiries, complaints, and escalations efficiently. • Processed orders, refunds, replacements, and product inquiries with accuracy while maintaining strong client relationships. • Handled customer escalations and service recovery, ensuring customer satisfaction and retention. • Supported sales conversion and upselling by providing accurate product information and personalized assistance. • Maintained detailed records in CRM systems, ensuring proper documentation and follow-ups.
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pamplona, Camarines Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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