I bring over 15 years of professional experience spanning the BPO industry and healthcare sector, with a strong track record in customer service, technical support, brand protection, and clinical operations.
In the BPO industry, I worked as a Customer Service Representative, Technical Support Representative, and Brand Protection Analyst. In these roles, I handled customer billing concerns, resolved technical service issues, and addressed product and account inquiries with accuracy and professionalism. As a Brand Protection Analyst, I specialized in identifying and facilitating the takedown of infringing content across online marketplaces, fraudulent websites, social media platforms, and e-commerce listings, helping protect brand integrity and reduce online fraud.
Transitioning into healthcare, I worked as a Clinic Triage Nurse, where I gathered patients’ vital signs and medical histories and ensured proper referral to the appropriate physicians. Due to strong performance, I was promoted to Mobile Clinic Team Leader, overseeing end-to-end mobile clinic operations—from preparation to the release of patient results. I managed clinic manpower, coordinated daily operations, and maintained inventory to ensure smooth and efficient service delivery.
I later served as a Company Nurse for over a year, where I safeguarded medical records, assisted the company physician during consultations, managed clinic inventory, and actively participated in the Health and Safety team. In this role, I also prepared and submitted monthly health and safety reports.
Currently, I am working as a Newborn Screening Nurse, responsible for relaying newborn screening results to screening facilities and patients, ensuring timely, accurate, and confidential communication.
Experience: 6 months - 1 year
I assist companies with the takedown of infringing content on online marketplaces, fraudulent websites, Social Media profiles, or posts and infringing listings on e-commerce sites.
Experience: 2 - 5 years
I handle customer queries and complaints regarding their products and services.
Experience: 10+ years
I assist customers in troubleshooting issues with their services.
Experience: 10+ years
I handle customer queries and complaints regarding their products and services.
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