Senior Multilingual Community Management Analyst (Spanish, English and, Tagalog)

In my translation career, I have collaborated with Optum Global Solutions as a translator for medical ontologies. Additionally, I worked as a translator for the London Stock Exchange Group, where I handled the translation of financial statements for companies based in Spain and Chile.

In my customer service journey, I began at Convergys as a bilingual Customer/Technical Service Representative, assisting Microsoft account holders. Following that, I transitioned to IHG, where I served as a Customer Service Representative, catering to the needs of hotel customers.

Currently, I worked with Henkel, a german company handling social media of renowed brands such as Schwarzkopf, Syoss and got2b. I answer to Spanish (all latam and spain) and english inquiries, comments and DMs.

With a total of 11 years of experience as a Spanish bilingual professional, my career began as a CSR for Intercontinental Hotels Group, where I handled sales, reservations, and customer complaints for LATAM customers. Following this, I worked with Tripadvisor as a bilingual Content Moderator and Fraud Analyst. Currently, I am with Henkel, a German company, managing social media for renowned brands such as Schwarzkopf, Syoss, and got2b. I respond to inquiries, comments, and DMs in both Spanish (covering all of LATAM and Spain) and English.