Virtual Assistant|Bookkeeper|Admin Support|SMM

With over three years of customer service experience, I’ve developed a strong ability to resolve customer complaints efficiently and deliver exceptional support. At Wish, I handled diverse inquiries via phone, email, and chat, achieving an 85% resolution rate. I’m skilled in tools like Twilio, Zendesk, and the Microsoft Office suite, including Excel and Word. Known for being results-driven and customer-focused, I take pride in exceeding expectations and finding creative solutions to challenges.

Experienced in providing reliable administrative support, including managing emails, coordinating schedules, and organizing digital records. Skilled in handling calendar management to prevent conflicts and ensure smooth operations. Detail-oriented, proactive, and efficient in maintaining clear communication and supporting daily workflow with professionalism and discretion.

Experienced in content moderation, including reviewing user-generated posts, comments, images, and videos to ensure compliance with platform guidelines and community standards. Skilled in identifying and removing content that violates privacy, copyright laws, or promotes harmful behavior such as self-harm, terrorism, or illegal activities. Proficient in flagging and escalating sensitive content for further review and accurately classifying users based on predefined categories. Committed to maintaining a safe and respectful online environment.

Quickbooks and Xero Certified 2024

Completed a certified training program focused on digital content creation, where I gained hands-on experience in graphic design using Canva and video editing with CapCut. The course also covered social media content scheduling with Hootsuite and effective content creation by analyzing current social media trends across platforms. Additionally, I learned how to craft engaging captions and posts with the support of AI tools like ChatGPT.