Nurse & BPO pro shifting to Virtual Assistant role

Cold calling for Search Engine Optimization company Closing B2B clients to subscribe for putting their companies on the first page of Google

Assisted homeowners in connecting with local, qualified home improvement professionals for services such as roofing, plumbing, remodeling, and landscaping. Handled inbound and outbound calls to guide customers through service inquiries and match them with appropriate contractors. Resolved customer concerns quickly and professionally to ensure satisfaction with contractor services. Supported contractors by explaining the lead generation platform, account setup, and lead purchasing options.

* Handle inbound and outbound calls/emails for clients booking international and domestic flights. * Assist customers with travel arrangements, itinerary changes, cancellations, and refunds. * Use GDS platforms (like Sabre/Amadeus/Galileo) to search, book, and modify flight reservations. * Meet sales and performance targets in a fast-paced, KPI-driven environment. * Collaborate with team members and supervisors to ensure seamless travel experiences for clients.