Overview
Looking for part-time work (2 hours/day)
at $4.18/hour ($200.00/month)
Associates degree
Last Active
July 6th, 2024 (706 days ago)
Member Since
March 28th, 2024
Profile Description
I am a seasoned technical specialist with recent experience as an AppleCare Advisor. I assisted customers with various technical concerns, ranging from hardware to software. With over ten years of experience in the customer service sector, I believe I have developed the skills that are required to succeed for the position.
Beyond my professional endeavors, I am deeply engaged as an amateur photographer, specializing in events such as pre-nuptial shoots and weddings. I have a keen interest in photography, videography, and graphic design, driving my aspiration to excel in these creative domains
Top Skills
Design » Graphic Design
Experience: Less than 6 months
Customer Support » Technical Support
Experience: 5 - 10 years
Resolve complex technical issues: Troubleshoot and address complex technical concerns beyond the capabilities of lower- level advisors. Evaluate customer appeasement requests: Analyze customer requests for compensation and recommend suitable solutions based on company policies and established guidelines. Bridge the gap between customers and the Engineering Team: Act as a liaison, facilitating communication and resolving issues between customers and the engineering team. Coordinate with technicians: Collaborate closely with technicians to diagnose and address repair-related concerns effectively. Onboard and mentor new team members: Guide and provide comprehensive assistance to newcomers during their first week in production, ensuring a smooth transition.
Design » Graphic Design » Canva
Experience: 2 - 5 years
Other Skills
Video Editing
Experience: Less than 6 months
Professional Services » Photography
Experience: 5 - 10 years
Video Editing » Apple Final Cut Pro
Experience: Less than 6 months
Basic Information
- Age
- 38
- Gender
- Male
- Website
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- Address
- Tests Taken
- IQ
- Score: 99
- English
- C2(Advanced/Mastery)
- Government ID
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