Current Employment Status:
Hired Part Time on Aug 11, 2025

Melanie

Customer Service Representative

70 ID PROOF
Verified
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Overview

Looking for full-time work (8 hours/day)

at $3.86/hour ($742.40/month)

Bachelors degree

Last Active

June 1st, 2026 (25 days ago)

Member Since

February 12th, 2024

Profile Description

I am a virtual assistant focusing on Customer Service for over 10 yrs in wide array of accounts like Travel, E-commerce and Financial Sectors. My goal is to provide exceptional support, ensuring client satisfaction and fostering strong company relationships. 

Services Offered : 
- Phone, Email and Chat support
- Email handling and Email inbox optimization
- Listings management and Product page Optimization
- Basic Video & photo Editing using CapCut, Canva and Lightroom 
- Data Research, Data Collection, Data entry 
- Proficient in Google Suite : Drive, Docs, Calendar, Mail 
- Microsoft Office : Excel, Word, Outlook, Powerpoint 
- Notion 
- Figma
- Wordpress
- Zendesk
- Other Admin Tasks

Top Skills

Experience: Less than 6 months

I’ve worked with one of the leading e-commerce business in US and I was trained how to handle orders, shipping, and customer support.

Experience: 1 - 2 years

I’ve worked with Fraud prevention Unit for 2yrs in one of the leading Financial Institutions in the US. Well trained for fraud detection and Customer Service.

Experience: 2 - 5 years

I am well trained with Sabre. Worked with one of the leading travel websites in US for 3 yrs.

Other Skills

Experience: 2 - 5 years

I was a Supplier Support in a Travel Account. Main role was to Optimize listings and products. Updating their Title, description, Content, Check Availability and pricing prior to publishing to websites. Adding keywords for products visibility.

Experience: 2 - 5 years

Worked with one of the leading travel booking website for 3 yrs. I have excellent skills in hotel bookings.

Experience: 2 - 5 years

I was trained for Amadeus and worked for 3yrs with one of leading travel website in US.

Basic Information

Age
36
Gender
Female
Website
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Address
Quezon City, Manila
Tests Taken
IQ
Score:  116
DISC
Dominance: 37
Influence: 7
Steadiness: 29
Compliance: 27
Government ID
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