Amazon Virtual Assistant, Transcriber, Customer Service and ESL teacher

I handled referral management end to end. I identified patient appointment needs, created the referrals, and coordinated directly with clinical teams and referring providers to make sure everything was accurate and submitted on time. I didn't just create and forget — I tracked every referral, followed up on any delays or issues, and kept the billing team updated with proper documentation throughout the process. I also verified insurance eligibility beforehand so referrals wouldn't hit a wall due to coverage issues. Using platforms like athenahealth, eClinicalWorks, NextGen, and Availity, I managed everything with accuracy and made sure no patient or case was left hanging.

verified patient insurance eligibility and benefits by navigating insurance portals and making direct calls to payers, making sure coverage was confirmed and documented before anything moved forward. I also followed up with insurance companies to get claims status updates, pushed through any outstanding issues, and made sure every update was documented and communicated to the billing team so nothing was left unresolved.

followed up with insurance companies to get claims status updates, pushed through any outstanding issues, and made sure every update was documented and communicated to the billing team so nothing was left unresolved. I also pulled out and scrubbed payment records, looked into outstanding and posted payments, and documented everything accurately to ensure the billing team had clean, reliable data to work with at every stage of the claims process.

Managed Amazon stores, resolved cases, increased reviews, reviewed inventory, set up software, monitored VA listings, provided customer service, processed orders, uploaded items, updated tracking numbers, generated profit reports, and analyzed market profit margins.