Senior Luxury Travel Concierge | Executive Virtual Assistant | GDS Mastery & Far

3️⃣ Hotel Reservations & Revenue Protection Expertise Specialized in hotel reservations management with extensive experience handling standard, corporate, and complex bookings. Strong knowledge of hotel rate structures, cancellation policies, bed types, room categories, special requests, and contract terms. With 2 years in Tier 3 Escalation for hotel reservations, experienced in resolving overbookings, relocation cases, rate discrepancies, no-show disputes, and service failures while protecting company revenue and maintaining client satisfaction. Skilled in coordinating directly with hotel partners to secure alternative accommodations, negotiate compensation, and ensure seamless guest experiences. Highly detail-oriented in reconfirming bookings, verifying inclusions, and ensuring accuracy before client check-in to prevent operational disruptions.

1️⃣ Global Distribution Systems (GDS) Expertise – Amadeus Proficient in Amadeus GDS for flight and hotel bookings, queue management, ticket issuance, re-issuance, fare rule validation, and PNR modifications. Experienced in handling complex itineraries, schedule changes, refunds, and ticket exchanges while ensuring accuracy and compliance with airline policies. Strong understanding of fare construction and booking optimization to secure cost-effective travel solutions.

2️⃣ End-to-End Travel Management Extensive experience managing the complete travel lifecycle — from research, quotation, and booking to reconfirmation and post-travel support. Skilled in coordinating flights, accommodations, ground transportation, and special requests to ensure seamless execution. Highly detail-oriented in preparing client-ready itineraries and maintaining booking accuracy.

5️⃣ Customer Service & Client Relationship Management Over 5 years of delivering high-level customer service within the travel industry. Skilled in professional communication via phone, email, and messaging platforms. Proactive in monitoring bookings, anticipating potential disruptions, and providing real-time support to ensure smooth travel experiences and long-term client retention.

4️⃣ Supplier Coordination & Negotiation Experienced in liaising directly with hotels, airlines, and travel partners to verify rates, secure availability, resolve discrepancies, and negotiate favorable outcomes. Able to build professional supplier relationships while ensuring compliance with service standards and contractual agreements.