A+ Virtual Assistant|Customer Service|Admin Support|SMM

Overview

Looking for full-time work (8 hours/day)

at $6.25/hour ($1,100.00/month)

Associates degree

Last Active

December 21st, 2024 (yesterday)

Member Since

November 26th, 2023

Profile Description

Experienced Virtual Assistant | Admin Support Specialist | Expert in Customer Service, Executive Assistance, & Social Media Management I am a dedicated Virtual Assistant with over 2 years of experience in providing exceptional administrative support, customer service, executive assistance, and social media management. My expertise lies in streamlining operations, enhancing customer interactions, and managing social media chUpgrade to see actual infoels effectively.I excel in managing tasks such as:Customer Service: Proficient in handling customer inquiries, resolving issues efficiently, and using platforms like Gorgias to improve response times and client satisfaction.Administrative Support: Skilled in data entry, document management, and scheduling. Experienced in automating repetitive tasks to enhance productivity.Executive Assistance: Capable of supporting executives with calendar management, travel arrangements, and correspondence. Known for maintaining discretion and managing confidential information with care.Social Media Management: Experienced in creating and executing social media strategies, content creation, and engaging with audiences across platforms to boost brand visibility and engagement.Key Achievements:Reduced customer response time by 30% through improved ticket management processes.Successfully implemented a new digital filing system, increasing document retrieval efficiency by 40%.Trained and guided teams in new administrative workflows, resulting in smoother operations and higher Upgrade to see actual infoveloped and executed social media campaigns that increased engagement by 25% and grew followers by 15% over six months.Skills:Customer Service Platforms (Gorgias, Zendesk)Data Entry and ManagementCalendar and Email ManagementSocial Media Platforms (Facebook, Twitter, Instagram, LinkedIn)Social Media Strategy and Content CreationProcess Automation (Excel Macros, CRM Systems)Effective Communication and Problem SolvingAvailability:I am available for full-time roles and can adapt to your team's working hours. I am committed to providing reliable and high-quality support as a dedicated teaUpgrade to see actual infomber.Let’s connect to discuss how I can contribute to your team’s success *wink*

Top Skills

Marketing » Telemarketing

Experience: 6 months - 1 year

Make outbound calls to potential customers using a prepared script or pitch. Identify and qualify potential leads for sales representatives or follow-up activities. Close sales or schedule appointments for sales representatives to further engage with potential customers.

Customer Support » Chat Support

Experience: 2 - 5 years

Engage with customers in real-time through live chat, addressing inquiries, and providing assistance Organizing and scheduling appointments, meetings, and events. Prepare customer spreadsheets and keep online record.

Office and Administration » Administrative Support

Experience: 6 months - 1 year

Respond to emails, schedule appointments, and manage calendars for executives or teams. Input and update information in databases, spreadsheets, or other systems. Assist in the preparation of regularly scheduled reports.