Virtual Assistant | Bookkeeper | Data Entry | Shopify Expert

In my five years of working, I have used Microsoft Excel daily. Through this, I have learned how to use formulas, pivot tables, conditional formatting, charts, and other Excel features.

• Inputting information into databases, spreadsheets, and other digital platforms. • Transcribing data from various sources such as paper documents, emails and online forms. • Checking the data accuracy and completeness. • Verifying information against source documents. • Correcting errors and inconsistencies in the data. • Updating and maintaining databases. • Assisting with general tasks as needed. • Ensuring data confidentiality.

Most of the time I edit photos on Canva. I also bought a professional account for that so I can use their pro features.

I have experience handling Amazon store operations, ensuring smooth processes and excellent customer support. My expertise covers order management, customer inquiries, listing optimization, and overall account maintenance to enhance store performance and customer satisfaction. My Experience Includes: ✅ Order Processing – Managing orders, tracking shipments, and handling fulfillment issues. ✅ Customer Support – Responding to inquiries, resolving disputes, and ensuring positive feedback. ✅ Product Listings – Optimizing titles, descriptions, and keywords for better visibility. ✅ Returns & Refunds – Processing returns, issuing refunds, and handling customer concerns. ✅ Inventory Management – Monitoring stock levels and preventing stockouts or overstocking. ✅ Amazon Seller Central – Navigating dashboards, reports, and performance metrics.

I have experience handling customer support for Shopify stores, ensuring excellent customer satisfaction and smooth store operations. I am skilled in responding to inquiries, processing orders, managing returns, and providing after-sales support to enhance the customer experience. My Experience Includes: ✅ Order Management – Tracking, processing, and updating orders to ensure timely delivery. ✅ Customer Service – Handling inquiries via email, live chat, and social media professionally. ✅ Refunds & Returns – Managing customer concerns, processing refunds, and coordinating returns. ✅ Product Support – Assisting customers with product-related questions and recommendations. ✅ Store Management – Updating product listings, adjusting inventory, and troubleshooting issues.

Most of the time, I loved to post videos on TikTok. Random videos like my puppy, myself, inspired by videos, dance videos, making my coffee video, recipe video and also travel videos.

* Generating and sending bills to clients for products or services rendered. * Keeping track of accepted payments and making sure the right accounts are used for them. * Regularly balancing the AR ledger to guarantee account accuracy. * Collecting past-due bills, reminding people, and working out payment arrangements. * Creating aging analysis and receivables status reports on a regular basis. * Responding to and solving questions from clients about their payments and accounts.

I don't have experience using Xero Software with a client yet. I learned about its features through training and self-study. I also have a certification in Xero Software, so I wouldn't say I have zero knowledge of it.

* Accounts Payable & Receivable Management * Bank Reconciliation * Expense Tracking * Data Entry and Record Keeping

Verifying accuracy by comparing bank statements with the organization's own financial records. Identifying and looking into any inconsistencies or variations in the records. adjusting the accounts as needed, such as recording interest and bank fees or fixing mistakes. Creating reconciliation reports that specify the disagreements and the steps that were done. Maintaining precise and current documentation of every reconciliation for future use and inspections.