Paul
Top-Rated Technical Support Expert | SaaS & JIRA Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.43/hour ($1,440.00/month)
Bachelor's degree
Last Active
June 6th, 2026 (2 days ago)
Member Since
June 9th, 2016
Profile Description
As a Top-Rated plus Upwork Professional with a decade of experience in technical and customer support, I deliver exceptional service that drives client satisfaction and operational efficiency. My career is built on three pillars:
1. Proven Performance & Client Trust
Top-Rated Plus Member: Consistently receive 5-star ratings and rapid response times, ensuring seamless communication and project success.
NPS Leader: Achieved outstanding Net Promoter Scores (NPS) in Level 2 support roles for industry leaders like QuickBooks, Sprint, GoDaddy, Heymarvelous, and Foxit eSign.
2. Technical & CRM Mastery
Web & System Expertise: Resolve complex issues with
Tool Proficiency: Skilled in JIRA Service Management, Salesforce Service Cloud, Google Workspace, Zendesk, Intercom, ServiceNow, Slack, and more.
Automation & Efficiency: Leverage tools like Zapier and WHMCS to streamline workflows and reduce client overhead.
3. Client-Centric Approach
Problem-Solving Focus: Deliver tailored solutions for technical troubleshooting, CRM optimization, and customer satisfaction.
Adaptability: Quick to learn new systems and adapt to evolving client needs.
Why Work With Me?
Reliability: 96% job completion rate and consistent on-time delivery.
Communication: Clear, proactive updates to keep projects on track.
Passion for Growth: Outside of work, I apply the same precision to Korean Natural Farming (KNF) and sustainable gardening—turning challenges into thriving results.
Let’s collaborate to elevate your support operations. I’m ready to bring my expertise to your team!
less
Top Skills
Customer Support
Experience: 10+ years
Customer Support Excellence Deliver clear, empathetic, and solution-oriented communication across chat, email, and phone Maintain high customer satisfaction through timely follow-ups and consistent support Build strong client relationships by understanding user needs and ensuring a seamless experience Handle high-volume inquiries efficiently while maintaining quality and professionalism
Customer Support » Technical Support
Experience: 10+ years
Technical Support & Troubleshooting Diagnose and resolve issues related to software, hosting, websites, and servers Support system maintenance, incident response, and technical escalations Work across multiple tools and platforms to ensure smooth operations and minimal downtime Translate complex technical issues into simple, user-friendly solutions
Customer Support » SaaS
Experience: 10+ years
SaaS Support & Account Management Provide end-to-end support for SaaS products, including onboarding, troubleshooting, and user guidance Assist clients with platform navigation, feature optimization, and issue resolution Proactively engage with customers to improve retention and overall product experience Collaborate with internal teams to relay user feedback and enhance service delivery
Other Skills
Basic Information
- Age
- 46
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 23
- Influence: 7
- Steadiness: 40
- Compliance: 29
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”
Mike Killen
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.