Rachelle

Bookkeeper |Customer Service |Virtual Assistant

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Overview

Looking for full-time work (9 hours/day)

at $11.60/hour ($2,296.80/month)

Bachelors degree

Last Active

February 13th, 2025 (yesterday)

Member Since

September 28th, 2023

Profile Description

Versatile, self-motivated, and goal-oriented Professional with over 6 years of extensive experience in delivering top-notch customer service roles and 2 years background experience in social media management. I've gained a unique skill set that bridges the gap between genuine human connection and the digital realm. I bring a wealth of knowledge and expertise to the table. I have successfully navigated the complexities of diverse industries, honing my skills to deliver outstanding results consistently.

Virtual Assistant

Follow Up Boss » Organize contact information » Import leads from various sources » Create and Manage Email campaigns and Templates: Track opens, and clicks » Integrates tools and platforms for email services » Knowledgeable about using automated email and text messaging to ensure timely follow-up with leads.MailChimp » Design and create compelling email templates using Mailchimp's tools. » Write engaging and relevant email copy that aligns with brand voice and messaging. » Incorporate visuals, links, and other multimedia elements to enhance email content. » Segment and manage email lists to ensure targeted and personalized email communications. » Set up and manage automated email workflows, including welcome series, drip campaigns, and re-engagement campaigns. » Ensure all email campaigns comply with email marketing best practices and legal requirements.WordPress » Managed and maintained WordPress website, ensuring consistent ?functionality and performance. » Edited and formatted content, including blog posts, ensuring adherence to ?brand guidelines and SEO best practices. » Upload and published blog posts, images, and other media. » Implemented and customized WordPress themes and plugins to enhance site ?functionality and user experience.VidIQ - SEO – YouTube Optimization » Manage and optimize YouTube channel using VidIQ tools and analytics. » Conduct keyword research and implement SEO best practices using VidIQ to improve video discoverability. » Recommend and implement strategies for video thumbnails, titles, descriptions, and tags to optimize performance. » Monitor and engage with the YouTube community, responding to comments to create a positive community environment.Planoly » Managed and maintained WordPress website, ensuring consistent ?functionality and performance. » Edited and formatted content, including blog posts, ensuring adherence to ?brand guidelines and SEO best practices. » Upload and published blog posts, images, and other media.

Top Skills

Accounting » Quickbooks

Experience: Less than 6 months

Marketing » Social Media Management

Experience: 1 - 2 years

As a Social Media Manager, I seamlessly transitioned from direct customer interactions to crafting compelling digital narratives. I've had the privilege of leveraging my understanding of customer needs to curate engaging social media content. My days were filled with hashtag strategies, content calendars, and data analytics. I've mastered the art of transforming brand voices into viral sensations, creating visually appealing posts, and sparking conversations that drive engagement and loyalty. I thrive on collaboration and enjoy working closely with brands, influencers, and fellow creators who share a passion for creativity and innovation. Together, we embark on exciting journeys to explore new trends, experiment with fresh ideas, and navigate the ever-changing landscape of social media.

Customer Support » Customer Service

Experience: 5 - 10 years

In my role as a Customer Service Representative, I've spent years perfecting the art of empathetic problem-solving. My days were filled with conversations with customers from diverse backgrounds, each with their own unique challenges and needs. From troubleshooting technical issues to soothing irate clients, I thrived on turning frustrating situations into positive outcomes. My dedication to exceptional service earned me a reputation for being a dependable point of contact, someone who could be counted on to go the extra mile to ensure customer satisfaction.

Other Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 1 - 2 years

I am a passionate and versatile Social Media Content Creator on a mission to bring your brand's story to life in the dynamic world of social media. With pixels as my paintbrush and hashtags as my palette, I craft engaging narratives and visual experiences that captivate, connect, and inspire.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 109: DISC
Dominance: 31%
Influence: 14%
Steadiness: 21%
Compliance: 34%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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