Professional Email & Chat Support

Provided exceptional customer service via Facebook chat, responding to inquiries regarding room rates, amenities, and bookings for Samson's Pension House. Managed customer inquiries via Facebook Messenger, addressing questions about room rates, amenities, booking procedures, and other relevant information. Maintained a professional and helpful demeanor, resolving customer issues efficiently and effectively.

Customer Service Representative at ECE Contact Centers, primarily handling customer chats for the EarnIn app. EarnIn is a platform that enables users to access their earned pay whenever they need it, eliminating the wait for payday. In my role, I’ve gained experience in using various tools such as Slack, Zendesk, Retool, and Google Sheets to efficiently address customer concerns and provide support. Despite working only two days a week, I’ve developed valuable skills in communication, problem-solving, and utilizing technology to deliver excellent customer service.

Experienced annotator and QA reviewer at MoonValley Annotation, proficient in image annotation, text annotation, data labeling. Demonstrated ability to maintain high accuracy and consistency.

As a bookkeeper for a gym and a pension house during the pandemic, I was responsible for maintaining accurate financial records, tracking income and expenses, and ensuring proper cash flow management. This included recording daily transactions, managing accounts payable and receivable, reconciling bank statements, and preparing financial reports to support informed decision-making. My role also involved monitoring budgets and assisting with tax-related documentation to ensure compliance.

In 2021, I worked as a Social Media Sales Virtual Assistant, specializing in managing multiple Instagram accounts. I created engaging content for streetwear clothing and jewelry brands, aiming to boost visibility and sales. My strategy involved generating sales through direct messages (DMs) and interacting with potential customers by commenting on their posts, which helped drive targeted engagement and conversions.

As an Ads VA Manager, Our primary responsibilities include managing Facebook ads, such as turning them off and on, changing the budget, monitoring rejected ads, and inputting data into Google Sheets for client visibility. Additionally, We are involved in creating Facebook pages and resetting the Facebook API.

Experienced video editor specializing in high-quality video editing for birthdays and events. Proven ability to deliver captivating visuals that exceed client expectations.

Created professional logos for Facebook pages using Canva