With my 18+ years of work experiences, I help businesses grow by turning conversations into conversions and providing excellent customer experiences that build long-term loyalty.
Handled Sales (Inbound, Outbound, and B2B), Appointment Setting , Scheduling & Booking, Customer Communication & Relationship Building
I handle inbound and outbound sales calls, qualify leads, set appointments, and close deals while maintaining a smooth and professional customer journey. I’m highly experienced in scheduling and calendar management, ensuring appointments are confirmed, organized, and optimized for client availability. I also manage customer inquiries via chat and
I started my career in the BPO industry, where I built a strong foundation in sales and customer support, handling inbound, outbound, and B2B accounts. Over the years, I’ve helped businesses generate leads, increase revenue, and improve customer satisfaction.
I also have hands-on experience in appointment setting and scheduling for Solar Wolf River Electric, Fresh Oasis Cleaning Services, and as a moving consultant at New Chapters Moving Co. In these roles, I handled client coordination, booked qualified appointments, followed up with leads, and ensured smooth communication between customers and the sales or operations team. This experience strengthened my ability to stay organized, detail-oriented, and client-focused in fast-paced environments.
I’m reliable, goal-oriented, and easy to work with. I take pride in delivering results and making sure every client interaction adds value to the business.
Experience: 5 - 10 years
Handled Inbound Sales for online shopping and catalog orders for more than 10 years
Experience: 1 - 2 years
I've handled an In-house Telco Outbound Sales account for more than a year with Telus
Experience: 5 - 10 years
We were trained on tracking and validating sales
Experience: 5 - 10 years
Worked on BPO telemarketing for 16 years
Experience: 2 - 5 years
Handled Chat Sales offering and selling services through chat Worked with Comcast and T-Mobile through chat
Experience: 1 - 2 years
Worked with telco sales accounts such as Comcast Xfinity, Telus In-house and T-Mobile
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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