I am a highly experienced IT professional with over 8 years of expertise in troubleshooting complex technical issues. I possess extensive knowledge of windows operating system and networking principles, enabling me to effectively diagnose and resolve related problems. Additionally, I am proficient in utilizing ticketing tools like ServiceNow to manage and track issues efficiently. With a strong background in IT, I bring a wealth of experience to provide reliable and efficient solutions to various technical challenges.
I am highly adaptable and committed to meeting the unique requirements of each client. I am eager to undergo any necessary training to enhance my skills and knowledge, ensuring that I can seamlessly align with the specific needs and expectations of the project. My dedication to professional growth and my ability to quickly learn and implement new concepts make me a valuable asset in delivering optimal solutions tailored to meet client demands.
Experience: 5 - 10 years
I've been a technical support previous and current work. I troubleshoot and resolved issues that my client experience. I create work flow and manuals to be use by my subordinate for easier knowledge transfer.
Experience: 6 months - 1 year
We've been using Zabbix to monitor the status of network devices we've been handling on our client.
Experience: 1 - 2 years
I work as Windows Admin Support on my previous job, by that, it enables me to have experience on how to handle servers.
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