Leonora

Vacation Rental - Guest Experience Specialist (Airbnb, ---------- , VRBO, Vacasa

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 26th, 2026 (3 days ago)

Member Since

July 3rd, 2023

Profile Description

I am an experienced Guest Experience Specialist with a strong background in managing operations across leading booking platforms such as Airbnb, ---------- , VRBO, Turnkey, Vacasa, Expedia, and Homes & Villas by Marriott. My expertise lies in delivering seamless guest experiences by overseeing the entire reservation lifecycle and ensuring high service standards.

Key Responsibilities:

Guest inquiries: Provide prompt, professional, and empathetic responses to guest questions and concerns.

Reservation management: Handle bookings, cancellations, modifications, and balance reservations across multiple platforms.

Check-in & check-out: Coordinate smooth arrivals and departures, ensuring guests feel welcomed and supported.

Calendar availability: Maintain accurate scheduling to maximize occupancy and minimize conflicts.

Maintenance reporting: Create and monitor reports to ensure properties are well-maintained and guest-ready.

Refund processing: Manage financial adjustments with accuracy and transparency.

Review handling: Address guest feedback constructively to uphold brand reputation and improve service quality.

Daily task coordination: Oversee routine operations to keep workflows efficient and organized.

Housekeeping & staff coordination: Collaborate with local teams to ensure properties meet guest expectations.

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 5 - 10 years

Real Estate » Short Term Rentals » Vrbo

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 2 - 5 years

Guest Experience Specialist in Airbnb, VRBO, and booking.com. Answering guests inquiries or concerns through email, and live chat such as, Omn,i and twilio. • Balance the guest payment. •Handling guests reviews. •Answering guests reviews •Creating tickets.

Other Skills

Real Estate » Short Term Rentals

Experience: 5 - 10 years

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dumaguete, Negros Oriental

Tests Taken: IQ
Score: 101: DISC
Dominance: 40
Influence: 9
Steadiness: 29
Compliance: 22: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”