Vinia

E-Commerce Customer Service Advisor | Sales Representative | Account Manager |CS

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Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($912.00/month)

Bachelors degree

Last Active

June 6th, 2026 (yesterday)

Member Since

June 15th, 2023

Profile Description

I am a dedicated Customer Service, Account Management, and eCommerce Support Specialist with over 8 years of experience in customer service and sales, including 5 years in a call center environment. I specialize in delivering efficient, empathetic, and solution-focused support that improves customer satisfaction, strengthens brand reputation, and helps drive business growth.

I have hands-on experience supporting Shopify-based eCommerce businesses, assisting customers through email, chat, and phone support. My responsibilities have included handling order tracking, shipping issues, returns and refunds, product inquiries, billing concerns, and post-purchase support, while maintaining a professional and customer-first approach.

In addition to customer support, I also have experience as a Junior Account Manager, where I worked closely with B2B and B2C clients, managed customer relationships, handled sales follow-ups, generated leads, created quotes, and helped close sales. This experience strengthened my ability to build trust with clients, identify customer needs, and provide solutions that support both customer satisfaction and business goals.

Skills & Tools:
• Shopify
• Zendesk
• Zoho CRM / Zoho One / Zoho SalesIQ
• RingCentral
• eBay & CarPart
• Email, Chat, and Phone Support
• Order Management, Returns & Refunds
• Lead Generation & Sales Support
• Google Sheets & Data Management

Top Skills

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

I have hands-on experience supporting Shopify-based eCommerce stores by assisting customers with order inquiries, shipping and tracking updates, returns and refunds, product questions, and billing concerns. I’ve used tools such as Zendesk, Shopify, and Google Sheets to manage customer tickets, review order details, and provide timely, empathetic support through email and live chat, ensuring a smooth pre and post-purchase experience.

Customer Support » Sales Support

Experience: 5 - 10 years

I have 5 years of call center experience in customer service and sales support, assisting both B2B and B2C clients. I handled high volumes of inbound and outbound calls, managed customer inquiries, provided product information, processed orders, and supported the sales process from lead follow-ups to closing.

Office and Administration » Account Management

Experience: 6 months - 1 year

I have experience in account management, supporting both B2B and B2C clients by maintaining strong client relationships, managing inquiries, and ensuring customer needs are addressed promptly. My responsibilities included closing sales, lead follow-ups, creating quotes, appointment setting, and assisting clients throughout the sales process. I used tools such as Zoho CRM, RingCentral, and eBay to track interactions, manage accounts, and ensure a smooth and efficient customer experience.

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tandag City, Surigao del Sur

Tests Taken: IQ
Score: 121: DISC
Dominance: 45%
Influence: 20%
Steadiness: 30%
Compliance: 6%: English
C2(Advanced/Mastery)