Sophia

Customer Service | Quality Analyst | Tech Support | Sales

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Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

High school diploma

Last Active

July 21st, 2026 (yesterday)

Member Since

May 19th, 2023

Profile Description

I am a dedicated professional with over seven years of experience in the BPO industry, specializing in inbound and outbound customer support, chat services, and escalation handling. Throughout my career, I have developed strong communication skills, adaptability, and a composed approach to resolving complex customer concerns. I am highly trainable, quick to learn new processes, and known for collaborating effectively within teams. I am committed to delivering exceptional service and contributing positively to organizational success.

Top Skills

Customer Support » Phone Support

Experience: Less than 6 months

I have worked with Verizon Wireless, I handled both inbound and outbound calls while ensuring every customer received exceptional service. My responsibilities included updating plans, processing phone upgrades, and applying promotional discounts. By providing clear guidance and efficient support, I helped customers get the best value and experience from their wireless services.

Customer Support » Insurance » Car Insurance

Experience: 2 - 5 years

At Agero Roadside, I handled inbound and outbound calls as well as chat support, assisting customers with emergency road service needs. My role included dispatching service providers, coordinating with 911 for health and safety checks, and ensuring timely, accurate support during urgent situations. I was later promoted to Compliance Auditor, where I reviewed calls to ensure proper procedures were followed and high-quality service was consistently delivered.

Customer Support » Customer Service

Experience: 5 - 10 years

In my role handling both inbound and outbound calls, I focus on ensuring every caller receives exceptional service. By actively listening, responding professionally, and addressing needs quickly, I create a positive and efficient experience that reflects strong customer care and communication skills.

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Jose Del Monte, Bulacan

Tests Taken: IQ
Score: 102: DISC
Dominance: 52
Influence: 8
Steadiness: 26
Compliance: 14: English
C2(Advanced/Mastery)