A tech-driven professional with a Computer Science background and hands-on experience in IT support, troubleshooting, and basic network diagnostics. I’ve worked directly with users, both remotely and on-site, helping resolve issues efficiently while maintaining a calm, solution-focused approach. I’m also skilled at explaining technical issues in clear, layman’s terms so clients and non-technical users feel confident and informed.
Alongside my IT expertise, I’m an experienced freelance video editor, creating short-form and long-form content including gaming reels, tutorials, multi-camera interviews, and promotional videos. Skilled in Adobe Premiere Pro, Capcut Pro, motion graphics, and subtitling, I focus on smooth transitions and organized workflows to deliver projects on time and to spec.
Experience: 2 - 5 years
Experience: 2 - 5 years
Resolves software issues performed system troubleshooting, and optimized performance using Remote desktop applications Assists in malware removal and restores system security Recovers lost files and manages databackups using recovery tools Reinstalls operating systems and softwareapplications for users facing system failures Provides on-site assistance (if necessary) with desktop/laptop setup, driver updates,and hardware checks
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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