Hi! I'm Joshua, a Customer Support Specialist/Virtual Assistant with 7+ years of experience supporting global customers in e-commerce (Shopify), SaaS, gaming (Xbox/Microsoft), airline accounts, and technical support.
I can handle chat and
What I can help you with:
Customer Support (Chat/Email/Outbound when needed)
Shopify Order Management & Fulfillment
Tracking and Logistics Follow-ups
Refunds, Returns, Replacements + Return labels
Escalation handling and customer retention
Social media engagement + lead support
Data entry, reports, Excel/Google Sheets tasks
Tools I use:
Shopify | Zendesk | Freshdesk | Gorgias | Re:amaze | LiveChat | Crisp | Slack | Trello | Notion | ClickUp | Salesforce | Amadeus | Kustomer
Available for long-term work | Can work PH/US hours | Stable internet + reliable PC
I'm looking for a stable long-term remote job where I can contribute to your business success.
Experience: Less than 6 months
Expert in Shopify, highly skilled in handling order fulfillment, managing tracking numbers and orders, and dropshipping
Experience: 5 - 10 years
5 years of experience in Customer Support role
Experience: 2 - 5 years
4 years of experience as Email support
Experience: Less than 6 months
I am highly skilled in handling order fulfillment and managing tracking numbers and orders.
Experience: 5 - 10 years
Expert in chat support with 5 years of experience
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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