Joshua

Customer Support Specialist | Shopify VA | Chat & Email Support

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (12 hours/day)

at $6.72/hour ($1,920.00/month)

Bachelors degree

Last Active

June 12th, 2026 (yesterday)

Member Since

May 5th, 2023

Profile Description

Hi! I'm Joshua, a Customer Support Specialist/Virtual Assistant with 7+ years of experience supporting global customers in e-commerce (Shopify), SaaS, gaming (Xbox/Microsoft), airline accounts, and technical support.

I can handle chat and email support, manage Shopify orders (tracking, fulfillment, cancellations), process refunds/returns/replacements, and ensure customers receive quick and professional resolutions. I'm known for fast response time, clear communication, and being dependable in long-term roles.

What I can help you with:

Customer Support (Chat/Email/Outbound when needed)
Shopify Order Management & Fulfillment
Tracking and Logistics Follow-ups
Refunds, Returns, Replacements + Return labels
Escalation handling and customer retention
Social media engagement + lead support
Data entry, reports, Excel/Google Sheets tasks

Tools I use:

Shopify | Zendesk | Freshdesk | Gorgias | Re:amaze | LiveChat | Crisp | Slack | Trello | Notion | ClickUp | Salesforce | Amadeus | Kustomer

Available for long-term work | Can work PH/US hours | Stable internet + reliable PC

I'm looking for a stable long-term remote job where I can contribute to your business success.