IT support and network support with 7+ years of experience in network infrastructure, technical support, and customer care. Familiar with Routing and Switching (Cisco Switch & Router), Network Troubleshooting, SD-WAN Technology (Versa Routers), 128T routers, and Juniper switches, Firewalls (Fortinet), WLAN devices (Cisco & Aruba), Computer Troubleshooting, Data Encoding and Proofreading, and several other customer service software and hardware solutions. Very organized and meticulous with organizing customer interaction logs. Replacing network devices, with duties including helping field tech with the process and troubleshoot and monitoring site network.
Experience: 10+ years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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